Cancelations and Refunds
All orders placed through orionvangear.com require full payment.
Change Orders: Customers have 48 hours to make changes to their order. No changes can be made to an order after 48 hours without canceling the order.
Order Cancellation: Orders that are canceled within 24 hours will be refunded the full amount minus 3% transaction fees*. Orders that are canceled after 24 hours are subject to a 20% administrative/re-stocking fee and 3% transaction fees*. Once shipped, you cannot cancel your order for any reason.
*Due to the Shopify Policy changes, transaction fees on all purchases will not be refundable after April 16th, 2021.
Purchases made at orionvangear.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee). Items that were customized to ANY degree are not eligible for return. Scratched or damaged products may need to be repaired, stripped and re-powder coated. The cost of restoring the product to an acceptable condition is the customer’s responsibility and will be deducted from the refund.
ALL ELECTRIC/POWERED AWNING SALES ARE FINAL AND NON-REFUNDABLE.
After 30 days, non-warranty-related returns are at the sole discretion of Orion Van Gear. A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer. If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 40% of the product value may be deducted from the refund. We strongly urge you to repackage the products with care.
Please note: if you return an item and did not originally pay shipping costs, the original shipping cost incurred by Orion Van Gear will be deducted from your refund.
If you’d like to make a return or exchange, PLEASE CALL US FIRST at (971) 267-2552 for a RMA# (Return Merchandise Authorization number).
Returns are processed in 5-7 days after the package arrives at our facility. A refund will be processed, and you will receive a confirmation by email.
If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.
Please print your RMA clearly on the shipping label. Thank you!
Note: Contact customer service for authorization before returning any product.
1245 NE Alpha Drive
MCMINNVILLE, OREGON 97128