Acceptance and Inspection:

• Inspection: Upon receipt, the Purchaser must open the package, inspect the products, and report any unseen damage to Orion Van Gear LLC within 10 business days, by email.
• Damage Documentation: If your package is damaged, you must document the damage at the time of delivery with the delivery person and take photographs (including a picture of the label and all 6 sides of the box).
• Non-Reported Damage: Any shipping damage not reported within 10 business days from delivery date shall be deemed “accepted as is” by the Purchaser and will not be eligible for coverage.
• Verification & Claims: Orion Van Gear may require claim verification via a link provided to the Purchaser. In cases where the product is deemed unrepairable, proof of destruction may be required before a claim is approved, handled on a case-by-case basis.

Shipping Destinations:

We currently ship to the following destinations:

• USA: Free Shipping to the lower 48 states.
• Alaska and Hawaii: Additional charges may apply.
• Canada: Additional charges may apply.
• Europe: Additional charges may apply.

If you are outside these areas, please call or email us as it may be possible to ship to you.

International Shipping:

• You, the buyer, are responsible for any tariff (HST/GST), duty, taxes, VAT, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
• We do not collect these charges beforehand, and cannot give you an accurate estimate of the cost—charges vary by country.
• For Canada, you can use the following calculator for a rough estimate of import duties/taxes: CBSA Customs Calculator.

As an international consumer, it is your responsibility to do your research to ensure there are no unexpected charges when clearing your package through customs. Please familiarize yourself with customs fees and charges, and speak to your local postal or customs office for more information. It is your full responsibility to verify these charges.