Your use of this site demonstrates your acceptance of the following terms & conditions. If you do not agree to these terms & conditions in whole or in part, please do not use this site.
ORION VAN GEAR, LLC STRONGLY RECOMMENDS THE PROFESSIONAL INSTALLATION OF AFTERMARKET ACCESSORIES TO YOUR VEHICLE. IMPROPER INSTALLATION COULD RESULT IN AN AUTOMOBILE ACCIDENT AND COULD CAUSE SERIOUS INJURIES OR DEATH. YOU MUST ENSURE THE PERSON(S) INSTALLING THE PRODUCT READ, UNDERSTAND, AND FOLLOW ALL INSTRUCTIONS AND WARNINGS BEFORE BEGINNING THE INSTALLATION. THE RESPONSIBILITY TO CORRECTLY INSTALL ORION VAN GEAR, LLC PRODUCTS IS YOURS AND MUST BE TAKEN SERIOUSLY. THE REGULAR INSPECTION AND MAINTENANCE OF AFTERMARKET PRODUCTS IS YOUR RESPONSIBILITY.
BY PURCHASING A PRODUCT FROM ORION VAN GEAR, LLC, YOU WAIVE AND RELEASE ORION VAN GEAR, ITS MEMBERS, AGENTS AND EMPLOYEES, FROM ANY AND ALL LIABILITY RELATED TO THE INSTALLATION OR USE OF THE PRODUCT. ORION VAN GEAR, LLC SHALL NOT BE HELD LIABLE OR RESPONSIBLE FOR DAMAGES OR PERSONAL INJURIES, INCLUDING DEATH, RESULTING OR ARISING FROM THE USE OF OUR PRODUCTS, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES OF ANY NATURE, SUCH AS LOSS OF BUSINESS OPERATIONS OR PROFITS.
PLEASE READ BEFORE INSTALLATION
- ALWAYS INSPECT YOUR PRODUCTS UPON ARRIVAL FOR SHIPPING DAMAGE OR MISSING PARTS
- REPORT MISSING OR DAMAGED PIECES TO OUR SUPPORT TEAM BEFORE BEGINNING THE INSTALLATION
ORION VAN GEAR, LLC’S TOTAL LIABILITY FOR MISSING OR DAMAGED PARTS OR PRODUCTS SHALL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT OR A REPLACEMENT PRODUCT OR PART, IN ORION VAN GEAR, LLC’S SOLE DISCRETION.
Purchases made at orionvangear.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee) Items that were customized to ANY degree are not eligible for return. Scratched or damaged products may need to be repaired, stripped and re-powder coated. The cost of restoring the product to an acceptable condition is the customer’s responsibility and will be deducted from the refund.
After 30 days, non-warranty-related returns are at the sole discretion of Orion Van Gear. A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer. If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 40% of the product value may be deducted from the refund. We strongly urge you to repackage the products with care.
Please note: if you return an item and did not originally pay shipping costs, the original shipping cost incurred by Orion Van Gear will be deducted from your refund.
If you’d like to make a return or exchange, PLEASE CALL US FIRST at (971) 267-2552 for a RMA# (Return Merchandise Authorization number).
Returns are processed in 5-7 days after the package arrives at our facility. A refund will be processed, and you will receive a confirmation by email.
If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.
Please print your RMA clearly on the shipping label. Thank you!
Note: Contact customer service for authorization before returning any product.
Change Orders: Customers have 48 hours to make changes to their order. No changes can be made to an order after 48 hours without canceling the order.
Order Cancellation: Orders that are canceled within 24 hours will be refunded the full order amount minus 3% transaction fees*. Orders that are canceled after 24 hours are subject to a 20% administrative/re-stocking fee and 3% transaction fees*. Once shipped, you cannot cancel your order for any reason.
*Due to the Shopify Policy changes, transaction fees on all purchases will not be refundable after April 16th, 2021.
- The estimated date of delivery is just that - an estimate. Delays and setbacks may occur.
- We are unable to cancel or refund any order once the group buy has ended. The group buy is considered "ended" once payment has been made and we have hit the minimum threshold to activate the discounted pricing.
If you purchased a Group Buy product, you are agreeing to the above terms.
Electronic Communications - You agree to receive communications from us electronically (via email). You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any and all legal requirements that such communications be in writing.
Product Reviews - Unless indicated otherwise, when you post content or submit material on our site, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant us and our sub-licensees the right, but not the obligation, to use the name that you submit with such content. You represent and warrant that you own or control all rights to the content you post or submit; that the content is accurate; that use of the content will not violate this policy; and that the content will not cause injury to any person or entity. You agree to indemnify us for any and all claims resulting from content that you submit or post. You agree that we have the right, but not the obligation, to monitor, edit, and/or remove any activity or content. We shall have no responsibility and assume no liability for any content posted by you or anyone else.
Copyright & Trademarks - This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is our property and is protected by United States and international copyright laws. All software used on this site is our property and is protected by United States and international copyright laws. Third-party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copying any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.
You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting, or submission of your content on the Site. All rights not expressly granted herein are reserved.
Product Descriptions and Prices - We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy).
Copyright Infringement Claims - If you believe that any material or content posted on this site constitutes copyright infringement, please contact us and we will make all efforts to remedy the situation as quickly as possible. (This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.)
Protecting Children - We are careful to protect the safety and privacy of children. Our websites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.
Disclaimer of Warranties - EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL WE, OR OUR REPRESENTATIVES, BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Our failure to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this site or the Terms & Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Any judgment against Orion Van Gear must be handled in the state/county the ownership of the company is located. In this case the ownership belongs to Orion Van Gear LLC, registered and located in the state of Oregon.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed and construed in accordance with the laws of Oregon.