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Frequently Asked Questions

Get instant answers from Polaris, our AI assistant, or browse common questions below. Need hands-on help? Contact our team.

Which vans do your roof racks fit?
We build Stealth+ roof racks for Mercedes Sprinter, Ford Transit, and Ram Promaster vans (all popular wheelbases and most roof heights). See current models: Roof Racks. If you don’t see your exact model, reach out.
Do you offer a low-roof Promaster rack?
Yes. We offer racks for all Promaster roof heights (low/mid/high) and wheelbases, plus select Winnebago variants (e.g., Solis Pocket, 59P).
Can you help me plan my roof layout?
Yes, we offer free CAD-Verified Layouts for all Orion racks. Provide your van year/make/wheelbase and any roof components (A/C, fan, Starlink, solar). 
How much do Stealth+ racks weigh?
Our formed-aluminum construction keeps weight low. Exact weights are listed on each rack’s product page.
What’s the load rating of the rack?
Our racks have been tested well beyond factory specs, but we recommend following your vehicle manufacturer’s published roof load limits.
Where are your racks made?
Proudly made in Oregon, USA.
What solar panels fit best on your racks?
We optimize layouts for popular 100–250W rigid panels and also offer walkable marine panels when deck space is a priority. We’ll CAD-verify spacing around A/C, fans, Starlink, and ladders: Request a layout.
Should I choose a 48V or 12V power system?
48V handles high loads (A/C, induction) more efficiently with smaller cables, less heat, and lower voltage drop, ideal for modern builds. 12V is fine for simpler systems. Ask Polaris for a quick comparison.
Can EcoFlow Power Kits charge from shore, alternator, and solar?
Yes, Gen 2 supports 4-way multi-source charging. Shore power works from standard 120V outlets and 30A/50A shore circuits (draw is regulated by the system).
What are your lead times, shipping, and returns?
Most items ship within 1–3 business days; racks and large assemblies may vary. Free shipping to the lower 48 on many products. Full policy.
Do you offer installation support?
Yes, product pages and our Install Guides cover most installs. Still stuck? Chat with Polaris or send us an email.
Do you have more photos and videos?
Definitely, see each product page, our customer reviews, and follow us on Instagram, Facebook, and TikTok.
Do you have a dealer/builder program?
Yes, industry discounts, priority support, early access, and more for professional upfitters. Learn more: Dealer & Builder Program.

Didn’t find what you need? Chat with Polaris or contact us, we’re happy to help.