Order Policies and Returns

Order Cancellation:

  • Orders that are canceled before fulfillment will be refunded in full, minus a 3% transaction fee.*
  • Once an order has been shipped, it cannot be canceled for any reason.
    *Due to Shopify policy changes, transaction fees on all purchases made after April 16th, 2021, are non-refundable.

Refund/Return Policy:

  • Purchases made at orionvangear.com can be returned within 30 days of purchase.
    • Eligibility: All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
    • A 20% restocking fee will apply to all returns.
    • The customer is responsible for the return shipping cost.
  • International Returns: We do not accept returns on international orders. All international sales are final.
  • Non-returnable items:
    • Mounted or used products are not eligible for return.
    • Customized items are not eligible for return.
  • If a returned product needs restoration to a new, resalable condition (e.g., repair, re-powder coating), the cost of restoration will be deducted from the refund in addition to the standard restocking fee.

Shipping Damage Notification:

Final Sale Products:

  • All electric/powered awning sales are final and non-refundable.
  • All Roam Cases and accessories sales are final and non-refundable.
  • All Nomadic Innovations sales are final and non-refundable.
  • Maxxair, Scanstrut, Kanulock products must be unopened to be eligible for return.

Shipping Costs:

  • If you return an item that did not originally incur shipping costs, the original shipping cost incurred by Orion Van Gear will be deducted from your refund.

Return Process:

  1. Contact us first: Call us at (971) 267-2552 for a Return Merchandise Authorization (RMA) number before returning any product.
  2. Processing time: Returns are processed within 5-7 business days after the package arrives at our facility.
  3. Refund confirmation: A refund will be processed, and you will receive a confirmation by email.
  4. Exchanges: To exchange an item, please return it for a refund and place a new order for the product you want.
  5. RMA labeling: Clearly print your RMA number on the shipping label of your return.

Return Address:

Orion Van Gear
1245 NE Alpha Drive
Building 1B
McMinnville, Oregon 97128