WOW! I'm not a reviewer normally, but as a professional who deals with details and servicing the needs of others, I simply felt compelled to write about my experience with them. I'm converting a Sprinter van. I've dealt with numerous vendors and ordered an abundance of stuff. However, the way the ENTIRE process was handled by the gang at Orion put all others to shame. I'm not sure if Steve and Matt are engineers or Customer Service pros by trade, but their attention to EVERY detail is amazing. They worked with me to identify MY needs and desires to provide me the choices that would best meet my needs. After several communications, I purchased several things from them and then the magic became apparent. Their follow up was amazing. Moreover, when I received the packages that came from them, the detail was notices immediately. The exterior packaging was a protective packaging and edge guards so the internal packaging could not get damaged in handling in any way. Once through the protective packaging, inside was a complete set of Stealth + roof rack components. However, EACH piece was individually protected, then secured together in a fashion that there could be no possible marring/damage during shipping. When I got to the actual hardware, each set of nuts, washers, bolts, etc. were segregated by size and color and purpose and contained in individually packaged bags and marked accordingly. In addition, each of the rack pieces was individually labeled so there could be no confusion about following the instructions. Then there was the instructions. Anyone can follow the detailed instructions that are augmented by descriptive photos.
I must admit, at first, I was a little concerned about the price. I'm so used to hearing vendors claim to be the best, I just assume they are all alike and therefore the best price wins. I was so very wrong. These guys are not the same, they are the best. Once I realized the time they saved me by being so attentive to detail, I was absolutely I got the very best product for the very best price. Then there was the shipping. They didn't even add on any shipping. This is by itself several hundred dollars with the other companies I was considering. I can go on and on but I think it best to just say, Steve and Matt didn't sell me a roof rack, the made a lifetime happy customer who only deals with top notch professionals. Give them a try. I'm certain your experience will be just like mine.
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